All Refinox.shop orders are dispatched from our EU fulfilment partner in Poland and delivered across the European Union. We sell exclusively on a Cash on Delivery basis: there is no online payment and nothing to pay until your parcel arrives. This page explains where we ship from, how long delivery takes, what it costs, and how you pay.
Last Updated: June 26, 2026 | Cash on Delivery (COD) Only
Your order is picked, packed, and shipped by our EU fulfilment partner in Poland. Because the goods leave a warehouse located within the European Union, every delivery is an intra-EU shipment.
As your parcel ships from within the European Union to an EU delivery address, there are no import duties, customs charges, or extra fees. The price you confirm on the phone is the price you pay the courier.
Once your order is confirmed by phone, it is prepared and handed to the courier from our EU fulfilment partner in Poland.
Because we work on Cash on Delivery, our team calls you to confirm your order and delivery address before the parcel is shipped. This keeps deliveries accurate and avoids failed drop-offs.
Standard shipping across the European Union is free. There are no hidden handling or delivery surcharges added at the door.
You pay the courier in cash when your parcel is delivered. There is no online payment, no card payment, and no prepayment of any kind.
After you submit the order form, our team calls you to confirm the product, quantity, total price in EUR, and delivery address.
Intra-EU shipping means no import duties or customs paperwork. What you confirm is the full amount due to the courier.
Since payment is made in cash to the courier on delivery, please have the confirmed order total in EUR ready when your parcel arrives. The price is always agreed during your confirmation call before the order is sent.
Deliveries are carried out by established national and EU courier networks. The exact carrier depends on your country and delivery address.
The assigned courier will attempt delivery to the address you confirmed. If the first attempt is unsuccessful, the courier will normally re-attempt delivery or leave instructions for collection.
Complete the order form on Refinox.shop with your name, phone number, and delivery address. No account or online payment is needed.
Our team calls you to confirm your order details and the total price in EUR before the parcel is dispatched.
Your order ships from our EU fulfilment partner in Poland via a national courier (DPD, GLS, InPost, or DHL).
The courier delivers within 3-7 working days. You pay the confirmed amount in cash to the courier on delivery.
As an EU consumer, you keep your full rights when shopping with Refinox.shop:
Because all orders are paid in cash on delivery, refunds are issued by bank transfer to an IBAN you provide. There is no card or online payment to reverse — simply contact us and we will arrange the bank transfer once your return is processed.
Our team is here to help with shipping, tracking, and returns
Our EU fulfilment partner in Poland
Free standard shipping across the EU
Delivery in 3-7 working days
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