Your satisfaction is our priority. We offer flexible return policies, comprehensive warranties, and hassle-free refund processing. European customers enjoy additional consumer protection rights.
30 days for all customers worldwide. EU/UK customers get 14 days no-questions-asked withdrawal right.
Refunds are issued by bank transfer to the IBAN you provide, within 7-10 business days of receiving the returned item.
All power tools include manufacturer warranty. We handle warranty claims directly for your convenience.
Prepaid return labels for defective items. Simple online return request process with tracking.
Enhanced consumer protection under EU Consumer Rights Directive and UK Consumer Rights Act:
Cancel your purchase within 14 days of delivery for any reason or no reason at all. This is your legal right as a European consumer and cannot be waived.
Our standard 30-day return policy applies to all customers worldwide:
Our goods are shipped from, and returned to, our EU fulfilment partner in Poland. Returns from EU customers stay within the EU, so there are no import duties or customs charges on intra-EU returns.
| Item Type | Returnable | Conditions | Time Limit |
|---|---|---|---|
| Power Tools | YES | Original packaging, unused, all accessories included | 30 days |
| Home Appliances | YES | Original packaging, tested only, no damage | 30 days |
| Garden Equipment | YES | Clean, no fuel residue, original accessories | 30 days |
| Defective Items | YES | Any condition, warranty claim or refund available | 2 years |
| Custom/Modified Items | NO | Items modified to customer specifications | - |
| Used/Damaged Items | CASE BY CASE | Depends on condition, may incur restocking fee | 30 days |
| Software/Digital | NO | Digital downloads cannot be returned | - |
| Consumables | NO | Batteries, oils, filters, safety equipment | - |
Items must be returned in original condition with all accessories, manuals, and packaging. Items that show signs of use beyond reasonable testing may be subject to a restocking fee of 15-25%.
EU/UK customers have the right to inspect and test products to the extent necessary to determine their nature, characteristics, and functioning:
Contact us via email or use our online return form. Provide order number and reason for return.
Same Day ResponseWe'll email you return authorization number, shipping instructions, and prepaid label if applicable.
Within 24 HoursSecurely package item in original box with all accessories. Attach return label and ship via provided method.
Customer ActionWe inspect the return and process your refund by bank transfer to the IBAN you provide, within 7-10 business days.
7-10 Business DaysAll orders are placed on a cash-on-delivery (COD) basis, so refunds are always issued by bank transfer to the IBAN you provide. There is no card, wallet or online payment to refund.
EU/UK customers receive full refunds including original shipping costs when exercising 14-day withdrawal right, regardless of reason for return.
Refunds may be delayed if the returned item is not in acceptable condition, missing accessories, or damaged beyond normal testing. We will contact you before processing any partial refunds.
EU customers benefit from additional legal guarantees beyond manufacturer warranty:
Contact our warranty team at warranty@refinox.shop with your order number, purchase date, and description of the issue. We handle manufacturer warranties directly to save you time.
Start your return process now. We'll guide you through every step and ensure a smooth experience.
Returns are handled by our EU fulfilment partner in Poland. Returns are sent to our EU fulfilment partner Adamanta Sp. z o.o., ul. Jodłowa 25, 20-825 Lublin, Poland (EU). Please email support@refinox.shop before returning any item, so we can confirm the return address and instructions once your return has been authorised. Please do not ship items to our registered office.
Company / operator:
Advan Hong Kong Technology Limited
RM 1307 13/F Kenbo Commercial Building
335-339 Queen's Road West
Hong Kong
Do not send returns without prior authorization. Unauthorized returns may be refused or incur additional processing fees. Always contact us first for return instructions and the correct EU return address.