Contact Us

Get in touch with our expert team. Whether you need product advice, order support, or technical assistance, we're here to help with your power tool and home appliance needs.

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Email Support

General Inquiries:
support@refinox.shop

Orders & Shipping:
orders@refinox.shop

Technical Support:
tech@refinox.shop

Response Time: 24-48 hours

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Phone Support

Hong Kong:
+852 5954 4878

International:
+852 5954 4878

Hours:
Mon-Fri: 9:00 AM - 6:00 PM HKT
Sat: 10:00 AM - 4:00 PM HKT

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Business Address

Advan Hong Kong Technology Limited

RM 1307 13/F
Kenbo Commercial Building
335-339 Queen's Road West
Hong Kong

Business Registration:
Hong Kong Company

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Live Chat

Instant Support:
Available on website

Hours:
Mon-Fri: 9:00 AM - 6:00 PM HKT

Languages:
English, 中文

Average Wait: < 2 minutes

Send Us a Message

Fill out the form below and we'll get back to you within 24 hours

First Name *

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Email Address *

Phone Number

Order Number

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Support Hours

Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed

Response Times

Live Chat < 2 minutes
Phone Calls Immediate
Email (General) 24-48 hours
Technical Support 4-8 hours
Order Issues 2-4 hours
Warranty Claims 1-2 business days
Emergency Within 1 hour

Looking for Quick Answers?

Check our Frequently Asked Questions for instant solutions to common inquiries about orders, shipping, returns, and product information.

Browse FAQ

© 2025 Refinox.shop — All rights reserved. This website is owned and operated by Advan Hong Kong Technology Limited (Reg. No. 80583797), Hong Kong. EU orders are fulfilled by our partner Adamanta Sp. z o.o. (Lublin, Poland).